QCS VIDEO CONFERENCING PROJECT

The QCS Video Conferencing Project commenced on 1 July 2015 to deliver the state-wide rollout of initiatives trialled during the Integrated Criminal Justice Video Conferencing Program, which closed on 30 June.

Video conferencing (VC) capability has been available within corrective services facilities for over 15 years.

Project Manager, Meaghan Nosenzo said, “Correctional centre staff do a great job to facilitate the number of video conferences that occur across the State. This is not just calling a prisoner to the video booth in time for an appointment; besides managing prisoners, it involves balancing demand with capacity.“

There are 190 video conferencing systems across 70 court locations in Queensland. Within high security correctional centres, there are 34 systems, with an additional two within maximum security units, and two within low security correctional centres, bringing the total to 38.

The number of video conferences facilitated within correctional centres has increased by close to 75% since January 2014 – from 1,593 in January 2014 to 2,784 in August 2015.

“The QCS Video Conferencing Project provides a great opportunity to implement business process improvements within our centres, enabled by enhanced technology and online solutions,” said Meaghan.

The project includes:

  • implementing refreshed video conferencing models;
  • revising video conferencing court calendars
  • rolling out an online booking system;
  • trialling a ‘dispersed’ video conferencing model;
  • expanding video conferencing to private law firms; and
  • exploring reporting capability to replace manual data collection methods.

To date, refreshed VC models have been implemented at Brisbane Women’s CC, Arthur Gorrie CC (offline schedule only), Wolston CC and Woodford CC. Lotus Glen CC will go live with a refreshed VC model on 23 November 2015.

If you have any questions or suggestions regarding the project, please send an email to QCSVideoconferencing@dcs.qld.gov.au.